Refund, Return, and Cancellation Policy
This policy explains how appointment cancellations, diagnostic fees, and refunds work for services provided by Electrolux Appliance Repair.
Appointment cancellations and rescheduling
Please contact us as soon as possible if you need to cancel or reschedule your appointment. We request at least 24 hoursu2019 notice when you can.
If a cancellation is made with less than 24 hoursu2019 notice, we may be unable to recover the scheduled technician time and related preparation. Any fees (if applicable) will be explained at the time of booking or as part of your invoice.
Diagnostic and inspection fees
Some appointments include a diagnostic and/or inspection fee. If we charge a diagnostic fee, it covers the time spent diagnosing your appliance. Depending on the situation, the diagnostic fee may be credited toward an approved repair.
If you do not approve the repair after diagnosis, the diagnostic fee (if any) and any authorized work performed up to that point will still apply.
Estimate approval and repair authorization
Repairs proceed only after you approve the estimate. If you decline the estimate, we will typically stop work at the authorized point and return the appliance to a safe, non-disruptive state where appropriate.
Refunds and returns for parts and labor
Refunds depend on whether parts can be returned to the supplier and whether work has been completed. Manufacturer return policies and shipping or handling costs may affect what can be refunded.
- Parts: Special-order parts and items that suppliers mark as non-returnable are generally not eligible for return or refund.
- Labor: Labor is generally not refundable once the associated repair work has been completed, except where required by law or where a workmanship warranty or other coverage applies.
- Rework: If a repair is covered by workmanship terms or required adjustments, we will follow the applicable warranty/coverage described with your estimate or invoice.
How to request a refund
To request a refund or discuss a cancellation outcome, contact us using the information below. Please include your name, service address, appointment date, and invoice or authorization details (if available).
Contact
Electrolux Appliance Repair
(305) 555-0142
[email protected]
1200 Brickell Bay Drive, Suite 200, Miami, FL 33131
Hours: Monu2013Fri 8:00 AMu20136:00 PM; Sat 9:00 AMu20132:00 PM