Model compatibility: Electrolux reuses codes across series and control generations, so 24 may mean something different on another appliance or platform. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
When 24 appears on your Electrolux induction cooktop, it indicates lock key sensor problem. Model and control-platform context matters before any part is condemned. Use the observed symptoms and the full model number to confirm the correct diagnostic path.
This display is most useful when it is paired with the model number and observed behavior: lock key sensor problem. Because one or more touch controls may not respond, a technician will correlate the code with possibilities such as touch-control electronics issue and internal communication connection problem.
This service-level code family is documented for the Electrolux ICON E36IC75FSS induction cooktop platform. Other Electrolux induction generations can use different displays or meanings.
Signs
Symptoms you may notice
one or more touch controls may not respond
a cooking zone may not activate normally
the code may return immediately after a key press
Why it happens
Possible causes
touch-control electronics issue
internal communication connection problem
moisture or contamination on the control surface
user-interface board problem
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Turn the cooktop off and let the glass cool.
Clean and dry the touch-control surface completely.
Remove cookware or objects resting on the controls.
Disconnect power at the breaker for several minutes, then retry once.
Important safety warning. Stop if the cooktop activates unexpectedly, will not turn off normally, or the code returns after one reset.
Get help
When to call a technician
A recurring 24 touch-control code needs internal control and wiring diagnosis.
A recurring 24 is more useful to a technician when you also report whether one or more touch controls may not respond. The next diagnostic path can then verify touch-control electronics issue against the control-platform documentation.
Seeing this code on your Electrolux appliance?
If the code returns after the safe checks, book a repair visit and share the exact display plus your full model number.
Electrolux Cooktop Repair for common Electrolux problems, safe troubleshooting, error-code context, and signs it is time to schedule professional service.
It indicates lock key sensor problem. Confirm the full model number because Electrolux diagnostic meanings can vary between control platforms.
You can try the safe external checks on this page and one power reset when appropriate. If the code returns, repeated resets are not a substitute for diagnosis.
Do not continue cooking if controls activate unpredictably or a zone cannot be turned off normally.
References
Sources & references
Electrolux E36IC75FSS service manual, induction error-code tables.
Ready to get your Electrolux appliance working again?
Book a repair visit and share your full model number plus any displayed code so diagnosis can start on the right path.
